Description

Join us on Tuesday, October 15th at Arnolds Park Pavilion from 11:30am-2pm for lunch, networking and our program from Josh Liebman. Josh Liebman specializes in guest experience within attractions, tourism, and hospitality, including service standards, complaint resolution, and driving guest loyalty. Josh is a serial entrepreneur, consultant, speaker, and author. Josh has worked for some of the top attraction operators in the world, including Walt Disney World, Universal Orlando, and Cedar Fair. Josh has been integral to the openings of multiple attractions in various leadership capacities. Additionally, Josh has consulted for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, Waldorf Astoria, and more. Josh is Co-Host of the AttractionPros Podcast, which brings the audience into the room with the top leaders, executives, and influencers in the attractions industry. AttractionPros has published hundreds of interviews offering insights from nearly every sector of the global attractions industry. In 2023, Josh published his first book, The Hospitality Mentality: Create Raving Fans through Your Guest Experience.