Support Specialist | Total Compensation Package up to $22+/hour

Support Specialist | Total Compensation Package up to $22+/hour

Customer Service

At GrapeTree Medical Staffing, we firmly believe that our people are key when it comes to building and maintaining the thriving, innovative company that GrapeTree is today. If you’re ready to contribute to our success and make an impact in the healthcare industry with a strong, ever-growing team, then check out our Support Specialist opportunity.

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Here are the details:

The Support Specialist is responsible for providing excellent customer service and support for staffing of healthcare professionals and servicing customers. The Support Specialist acts as the liaison between healthcare professionals (HCPs) and the facilities they serve, to ensure patient care levels are met, both in quantity and quality.

  • Location(s): Our corporate office is located in Milford, Iowa. We work and live where others vacation!
  • Schedule: As a Support Specialist, you can expect to work Tuesday-Saturday midnight-8am.
  • Wage: This hourly position has a pay range of $17.00-23.00 per hour. Wages are based on schedule worked and are received weekly, with the option to earn it sooner with Instant Pay!
  • Total compensation view: Medical Insurance: premium as low as $10.07 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, and bonuses/incentives: numerous opportunities = estimated total compensation package of $22.75+ per hour.

A day in the life of a Support Specialist:

  • On a daily basis, you will be responsible for managing all inbound calls supporting Staffing Operations Client Account Managers and Staffing Specialists by providing outstanding customer service to both healthcare professionals (HCP) and clients to properly increase both client and HCP utilization.
  • In addition to supporting inbound staffing-specific calls, this position also manages inbound calls for all departments before & after traditional business hours.
  • Communicating continuously and effectively on the phone with HCPs and clients following defined process flow with handling the call and/or transferring to the Staffing Operations Client Account Managers or Staffing Specialists.
  • Providing excellent customer service to help manage scheduling needs as well build and retain effective partnerships and relations with clients and healthcare professionals.
  • Partner with Staffing Specialists & Staffing Operations Client Account Managers to coordinate and/or escalate defined HCP or Client situations.

Here’s what we would need from you to be successful in this role:

  • Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows
  • Familiarity and comprehension of Internet capabilities
  • High School Diploma or equivalent
  • Certified Staffing Professional, preferred
  • Strong communication and organizational skills
  • High level of customer service skills
  • Ability to type a minimum of 30 WPM
  • The ability to be in 100% attendance during the entire 3-week new hire orientation and training

We think you’ll love working for us. Here’s why:

  • Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:
  • Medical insurance with premiums as low as $10.07/week
  • Salary increases reviewed annually
  • Vision and dental plans
  • Short-term disability
  • Flexible spending account
  • Basic and Voluntary Life insurance
  • 401k plan and 401k matching
  • Paid-time-off (PTO)
  • Holiday pay
  • Pet Insurance
  • Bonus! Your birthday is a paid day off
  • Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.
  • Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!
  • Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:
  • Social hours
  • Quarterly business updates
  • Snack Attack Wednesdays
  • Volunteer and wellness opportunities
  • Annual summer picnic for employees and their families
  • Annual holiday party with awards and prizes
  • Various corporate events

Love Where You Work: The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.

Our Bragging Moment: For the seventh year in a row, GrapeTree was ranked #4503 on the 2022 Inc. 5000 List of Fastest-Growing Private Companies!

Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351

EEO/AA: Employer Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Entry Level

Job Function : Customer Service

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