PM After-Hours Staffing Team Lead

PM After-Hours Staffing Team Lead

Customer Service Health Care

At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare.

Are YOU ready to make an impact?

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A Staffing Team Lead is responsible for the support of all After Hours Support Specialists by ensuring that all policies are followed and that the needs of GrapeTree’s clients and HCPs are met. This position will also train and support the After-Hours department by managing the coordination of clients and HCPs schedules.


  • Alternating weekends with weekdays in between!
  • When working the weekend, the schedule would be Monday, Tuesday, Saturday, Sunday 1pm-12am. When not working the weekend, the schedule would be Tuesday-Friday 1pm-12am.


  • $18.50/hour + $120/weekly stipend & opportunity for company incentives

Position Responsibilities

  • Provide support for after-hours team by being a resource for questions, organizing workflow, monitoring employee productivity, and providing constructive feedback Saturday and Sunday.
  • Prepare and submit daily operating reports for Saturday and Sunday.
  • Prepare daily assignment of duties to individuals scheduled after 5pm M-F through 8am the following Monday.
  • Execute Staffing Specialists role for Day and After Hours on an as needed and float basis.
  • Provide administrative support as needed M-F as scheduled.
  • Relaying Daily Business Review notes on policy changes, updates, reminders, etc. to After Hours team and assess for understanding and follow through.
  • Assist After-Hours Supervisor in providing daily updates on goals as well as monitoring after hours team daily/weekly/monthly/quarterly goals along with analysis for opportunities of growth and areas of improvement.
  • Assist After-Hours Supervisor in conducting daily auditing of direct reports responsibilities to ensure all obligations are being followed up on promptly.
  • Assist After-Hours Supervisor in managing After Hours Support schedule and assign responsibilities, as necessary.
  • Provide timely briefings to After-Hours Supervisor as necessary or as requested.
  • Provide input on company policies and procedures to ensure the most effective output.


  • Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows.
  • Familiarity and comprehension of Internet capabilities.
  • High School Diploma or equivalent.
  • Strong communication and organizational skills.
  • High level of customer service skills
  • Ability to type at least 30 WPM
  • Employee will be expected to be in 100% attendance during the entire portion of the four-week new hire orientation and training.

The Perks of Working for Us

  • Benefits begin first of the month following date of hire to include health insurance, vision/dental plan, short-term disability, flexible spending account, life insurance, 401k plan & 401K matching, paid time off (PTO), holiday pay, and your birthday is a paid day off
  • Casual dress code
  • Ergonomic standing desks
  • Weekly pay
  • Advance pay option
  • Hourly wage + opportunity for incentives

Award Winning | GrapeTree was recently ranked #4503 on the Inc5000 2022 List of Fastest Growing Private Companies and #46 on the Staffing Industry Analyst 2021 List of Fastest Growing Healthcare Staffing Firms!

EEO/AA | Employer Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Mid to Senior Level

Job Function : Customer Service

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